Privacy Policy
Last Updated: 30 September 2026
Lion Star Building Maintenance Co LLC (“Lion Star”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and handle personal information submitted through our website, inquiry forms, booking forms, advertising lead forms, social media platforms and other communication channels.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Full name
- Email address
- Telephone or mobile number
- Company name and business information, where applicable
- Property or project location
- Property type
- Project type and scope of work
- Estimated project budget
- Approximate project area or size
- Expected project commencement date
- Current project stage
- Your role or authority in relation to a project
- Appointment or meeting information
- Information contained in messages, enquiries or correspondence
- Documents, drawings, photographs, specifications or other materials voluntarily provided to us
- Other information reasonably required to respond to an enquiry, prepare a quotation or provide our services
When you use our website, we may also collect certain technical or usage information, where applicable, such as device type, browser information, IP address, website activity, referring pages and analytics information.
2. How We Collect Information
We may collect personal information when you interact with Lion Star through:
- Our website
- Website contact and enquiry forms
- Online booking and appointment forms, including forms provided through Amelia
- Facebook and Instagram advertisements and lead forms
- Meta platforms and related advertising services
- Telephone
- Social media platforms
- Meetings and site visits
- Requests for quotations or proposals
- Contracts and project documentation
- Other communications initiated by you or your authorised representative
Some information may be provided directly by you, while certain technical or advertising information may be provided through platforms and service providers used by Lion Star.
3. How We Use Your Information
We may use personal information to:
- Receive, review and respond to enquiries
- Understand project requirements
- Contact prospective and existing clients
- Arrange appointments, meetings, calls and site visits
- Assess project requirements and feasibility
- Prepare quotations, proposals and commercial offers
- Provide renovation, fit-out, turnkey, interior design and related contracting services
- Administer ongoing projects and client relationships
- Communicate regarding quotations, contracts, payments and projects
- Maintain business and client records
- Follow up on previous enquiries
- Improve our website, services and customer experience
- Analyse the performance of our advertising and marketing activities
- Protect our systems and prevent misuse, fraud or security incidents
- Comply with applicable legal, regulatory, contractual, accounting and administrative requirements
We seek to use personal information only for purposes reasonably connected to the reason it was collected and as permitted under applicable law.
4. Online Booking and Website Forms
When you submit information through a contact, enquiry or booking form on our website, the information you provide may be used to process your request and contact you.
Our website may use third-party software and service providers to facilitate forms, bookings, communications, website hosting, analytics or other functionality.
Information submitted through these services may be processed by the relevant service provider as necessary to provide its services.
Where a form contains a privacy or consent acknowledgement, you should review this Privacy Policy before submitting your information.
5. Facebook, Instagram and Meta Lead Forms
Lion Star may advertise its services through Facebook, Instagram and other services operated by Meta.
When you submit information through a Meta lead form or interact with one of our advertisements, information you provide may be transmitted to Lion Star through Meta’s systems.
We may use this information to:
- Review your enquiry
- Understand your project requirements
- Determine the type and scope of services requested
- Contact you regarding your enquiry
- Arrange a meeting or site visit
- Prepare a quotation or proposal
- Follow up regarding potential services
Meta separately processes information in accordance with its own terms, policies and privacy practices.
Submitting an enquiry or lead form does not create a contractual relationship between you and Lion Star and does not oblige Lion Star to provide a quotation or accept a project.
6. WhatsApp, Email and Other Communications
If you communicate with Lion Star through WhatsApp, email, telephone or another communication platform, we may retain relevant contact details and correspondence for the purpose of responding to your enquiry, managing a business relationship, administering a project or maintaining appropriate business records.
Third-party communication platforms may process information according to their own terms and privacy policies.
7. Sharing of Personal Information
Lion Star does not sell or rent personal information to third parties.
Where reasonably necessary, we may share relevant information with:
- Authorised Lion Star personnel
- Consultants and professional advisers
- Subcontractors and specialist service providers involved in a project
- IT, website, hosting and technical service providers
- Booking and form service providers
- Marketing and advertising service providers
- Accounting, auditing or legal advisers
- Government authorities, regulators or other parties where disclosure is required by applicable law
- Other parties where reasonably necessary to perform an agreed service or fulfil a contractual obligation
Where project information is shared with subcontractors, consultants or specialists, we seek to limit the information provided to what is reasonably required for the relevant purpose.
8. Data Storage and Security
Lion Star takes reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Access to personal information is intended to be limited to persons who reasonably require access for legitimate business purposes.
However, no internet transmission, electronic communication or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, contractual, accounting, legal and record-keeping requirements.
Information relating to quotations, projects, contracts, payments, disputes or legal matters may be retained for longer periods where reasonably necessary or required by applicable law.
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.
10. Marketing and Follow-Up Communications
Where permitted by applicable law, Lion Star may use contact information to follow up on an enquiry or communicate information regarding services that may be relevant to an existing or prospective client.
You may request that we stop sending marketing communications at any time by contacting us.
A request to stop marketing communications does not prevent Lion Star from communicating with you where necessary regarding an active enquiry, quotation, appointment, contract, payment or project.
11. Cookies, Analytics and Advertising Technologies
Our website may use cookies and similar technologies for website functionality, security, analytics, performance measurement and advertising.
We may use third-party technologies or services that help us understand website usage, measure advertising performance or improve our services.
These providers may process certain technical information according to their own privacy policies and applicable settings.
Where required by applicable law, appropriate choices or consent mechanisms may be provided regarding non-essential cookies or similar technologies.
12. Third-Party Services and Websites
Our website and communications may contain links to or integrate services operated by third parties.
These may include social media platforms, booking systems, mapping services, analytics providers, communication platforms and other online services.
Lion Star does not control the privacy practices of independent third parties. Their processing of information is subject to their respective terms and privacy policies.
We recommend reviewing the privacy information provided by any third-party service you use.
13. Your Rights and Choices
Subject to applicable laws and relevant exceptions, you may contact Lion Star regarding personal information we hold about you, including requests concerning:
- Access to your personal information
- Correction or updating of inaccurate information
- Deletion of information where applicable
- Restriction or objection to certain processing where applicable
- Withdrawal of consent where processing is based on consent
- Stopping certain marketing communications
- Information regarding how your personal information is being used
Some information may need to be retained despite a request for deletion where retention is required or permitted for contractual, legal, accounting, dispute-resolution, security or other legitimate purposes.
To submit a privacy-related request, please use the contact information provided below.
14. Children’s Privacy
Lion Star’s services are primarily intended for adults, property owners, businesses, authorised representatives and other persons seeking contracting or related professional services.
We do not knowingly seek to collect personal information from children through our business enquiry forms.
If you believe that a child has provided personal information to us inappropriately, please contact us.
15. International and Third-Party Processing
Some technology, website, communications, advertising or cloud service providers used by Lion Star may process or store information using systems located outside the United Arab Emirates.
Where applicable, information may therefore be processed in other jurisdictions subject to the safeguards, contractual arrangements and legal requirements applicable to such processing.
16. Changes to This Privacy Policy
Lion Star may amend this Privacy Policy periodically to reflect changes to our business practices, website, technologies, service providers or applicable legal and regulatory requirements.
The latest version will be published on this page.
The “Last Updated” date at the top of the page indicates when this Privacy Policy was most recently revised.
17. Contact Us
For questions regarding this Privacy Policy, the handling of your personal information or a privacy-related request, please contact:
Lion Star Building Maintenance
Dubai, United Arab Emirates
Email: fm@lion-star.com
Telephone: +971 50 691 6193
Website: www.lion-star.com